Patient Support Representative

Role Overview

• Answering incoming calls (first on phones during your shift)
• Fielding a goal of 40+ calls per day
• Checking and returning voicemails
• Scheduling new patient exams and follow-up appointments
• Rescheduling and managing schedule efficiency
• Taking payments over the phone
• Following up on referrals and pending appointments
• Monitoring and utilizing the Sooner List
• Triaging calls to support clinical flow
• Updating patient information and documenting thoroughly
• Communicating closely with the clinical and front desk teams

Requirements

• Friendly, outgoing personality with excellent communication skills
• Strong organization and multitasking abilities
• Attention to detail and ability to follow established systems and processes
• Strong verbal and written communication skills
• Comfort using computers, scheduling software, and phone systems
• Prior dental or orthodontic experience preferred (but not required—we’re happy to train the right person!)
• A team player with a positive attitude and patient-first mindset.