Process and Performance Consultant

Role Overview

• Drive toward integration and alignment of people, processes, data, tools, and systems that impact Integrated System Planning.
• Responsible for business process improvements and provides team and project leadership that facilitates organizational alignment, continuous process improvement, and change management.
• Analyze business processes to identify and document issues where a standard doesn’t exist or where processes are inconsistent, are unnecessarily complex, aren’t being followed, add cost without value, impede the ability to fulfill obligations in a timely manner, or contribute to customer dissatisfaction.
• Provide specific process improvement recommendations to increase productivity, profitability, and customer satisfaction.
• Collaborate across many stakeholders and business process owners to ensure alignment of organizational structure, roles, responsibilities, processes, standards, performance measures, and training plans.
• Lead cross functional teams to drive process improvements to successful integration by: identifying and articulating key business issues and defining project scope, including clarifying project objectives in alignment with corporate objectives and overall strategic direction; understanding market and internal views; designing process, organization and technology solutions; performing gap analysis and preparing business cases for change (benefits and costs); defining change management requirements, including communications and process, system and training requirements facilitating plan development and implementation; defining key performance indicators and implementing performance monitoring; and transitioning to continuous process improvement monitoring and measurement.
• Gain organizational buy-in and effectively communicate critical elements of process improvement solutions to a variety of stakeholders.

Requirements

• Bachelor's degree in business, finance, engineering, marketing or related field; or an equivalent combination of education and experience.
• Five years experience in business planning, organizational and process management, or process improvement.
• Ability to understand and assess complex business scenarios, and effectively communicate to a variety of audiences.
• Leadership, change management and program/project management experience.
• Proven success gaining cross-functional buy-in on initiatives.
• Process development and integration experience (e.g., Lean/Six Sigma certification).

Benefits

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave