Infrastructure Specialist – Voice Services
United Kingdom
Full Time
1 hour ago
$48,987 - $54,430 GBP
No H1B
Key skills
AnsibleDockerJenkinsPythonServiceNowTerraformBIPower BIJiraConfluenceCommunicationCollaboration
About this role
Role Overview
- Support engineering activities by identifying risks and establishing controls
- Maintain service stability while balancing ongoing transformation
- Utilize management and observability tools to monitor system performance
- Manage production health by tracking technical debt items
- Collaborate with technical and business teams to solve technical issues
Requirements
- Enterprise Voice Platform Expertise
- Hands‑on experience supporting a 24/7 large‑scale enterprise
- Exposure to voice technologies such as Avaya, RingCentral, Verint, and Genesys
- Support ability to support engineering activities by identifying risks
- Strong experience with management and observability tools, including Voice Quality & SIP Performance (VQSP), Virsae, Avaya System Manager, ThousandEyes, Jira, Confluence, ServiceNow, Power BI
- Working knowledge of automation and IaC, with practical experience using Python, Jenkins, Harness, Ansible, Terraform, and Docker
- Strong communication and collaboration skills
- Ability to maintain and improve production health
- Proactive approach to resolving technical issues
Tech Stack
- Ansible
- Docker
- Jenkins
- Python
- ServiceNow
- Terraform
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 30 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies