Lead and mentor a small support team, managing the daily queue to ensure tasks are triaged, prioritized, and completed with high efficiency.
Act as the technical lead on operational infrastructure projects.
Develop long-term roadmaps for office technology upgrades to prevent technical debt.
Coordinate with external vendors and internal stakeholders to ensure projects are delivered on time and within budget.
Serve as the go-to technical authority for our foundational systems, handling complex configurations and high-level escalations.
Document complex system architectures to ensure the broader team can support foundational tools.
Proactively research and implement AI tools to automate internal IT tasks, making support faster and more predictive.

Bachelor’s degree in a related field or equivalent professional experience.
5+ years of experience in IT Support or Systems Administration, with a track record of leading small teams and serving as the technical lead for infrastructure initiatives.
Deep technical expertise in the Microsoft ecosystem
Professional experience managing Google Workspace is preferred

IT Support Manager

Key skills