Lead engaging, high-impact virtual training sessions for new hires on the Care Experience team, ensuring alignment with role-specific workflows and expectations
Design, implement, and continuously refine asynchronous onboarding materials (e.g., e-learning modules, job aids, knowledge bases) that support scalable, effective learning
Strategically evaluate and improve onboarding programs through data analysis, stakeholder feedback, and collaboration with cross-functional teams
Partner with leadership and subject matter experts to ensure onboarding content reflects current best practices, business needs, and departmental priorities
Maintain and enhance onboarding documentation, including training manuals and internal resources, to ensure accuracy and relevance
Support long-term learning initiatives by identifying skill gaps and contributing to ongoing training programs for existing team members
Work with key stakeholders to ensure strategies support business objectives and mission across departments
Act as a Salesforce super user, providing training, support, and consultation for new and tenured teammates

2+ years of experience in behavioral health or healthcare in a client-facing setting, OR in Learning & Development, training, or enablement
Proven ability to design and deliver engaging live and asynchronous training experiences, including slide decks, e-learning modules, and job aids
Strong facilitation skills with comfort leading virtual training sessions and workshops for diverse learner audiences
Highly proficient in Salesforce, Zoom, and Google Workspace (Slides, Docs, Sheets); LMS experience is strongly preferred
Bachelor's degree in a related field preferred
Excellent interpersonal and relationship-building skills with the ability to collaborate cross-functionally and influence without authority
Exceptional project management, organization, and time management skills, with the ability to prioritize and execute in a fast-moving environment

Care Experience Learning and Development Associate

Key skills