Technical Support, Qualtrics
India
Full Time
19 hours ago
No H1B
Key skills
AIAnalyticsCommunication
About this role
Role Overview
- Serve as the primary technical point of contact for Qualtrics platform usage
- Develop and maintain internal documentation and user guides
- Provide timely and accurate support for user inquiries
- Diagnose and resolve platform issues
- Conduct thorough testing of surveys
- Assist users with data export and visualization
- Ensure compliance with organizational policies
- Design and maintain integrations with external systems
- Manage AI feature permissions within Qualtrics
- Analyze open-ended responses using AI tools
Requirements
- 6+ years of relevant experience in IT support
- Proven experience with Qualtrics platform administration
- Strong understanding of data privacy and compliance standards
- Experience with API integrations and data visualization tools
- Familiarity with AI-powered analytics
- Excellent problem-solving and communication skills
- Experience in creating technical documentation and user guides
Benefits
- Remote job
- Health insurance
- Professional development opportunities