Provide expert scientific guidance on the use and applications of 10x Genomics products.
Deliver direct application support and troubleshooting assistance to customers and Field Applications Teams.
Partner with Field Applications and Customers to resolve application and instrument-related issues, escalating as appropriate.
Log, track, and manage customer cases, ensuring timely follow-up and resolution.
Lead and participate in the escalation process, collaborating with cross-functional teams including R&D, Product Management, Quality, Manufacturing, and Engineering.
Create and refine technical documentation, training resources, and other customer-facing materials.

Ph.D. in Molecular Biology, Genetics, Biochemistry, or related field; or M.S. with >3 years of relevant experience.
Strong background in troubleshooting experimental workflows in a laboratory setting.
Excellent analytical, problem-solving, and interpersonal skills.
Exceptional written and verbal communication, including the ability to explain complex concepts clearly.
Ability to work independently and collaboratively in a fast-paced, dynamic environment while maintaining a positive attitude.
Willingness to travel up to 10%.

Technical Support Scientist

Key skills