Supervise the assessment, identification, and documentation of qualifying patients for the Hospital at Home program through the use of pre-defined social and clinical eligibility criteria.
Oversee care coordinator collaboration with a team of multi-disciplinary clinicians to facilitate the patient admission process into the program and communicate required patient logistics required for admission and ongoing clinical care.
Sets and drive achievement of daily goals for Care Coordinators for achievement of operational results.
Supervise the distribution and education of patient and family on the use of the telehealth tablet used for biometric data capture, patient symptom reporting, and telehealth visits, as well as, any other outlined equipment and supplies needed for patient care.
Ensures performance standards are achieved including patient and family education
Supervises Care Coordinator colleagues ensuring adherence to policies and procedures of the organization, including Human Resources, HIPAA and Patient confidentially regulations, and ensures policies, practices, and procedures are understood and followed by Care Coordinators.
Understands regulatory directives and maintains compliance with all regulatory guidelines.
Completes departmental reports within designed timeframes.
Ensure coverage and that colleagues are appropriately trained.
All other duties as assigned.

Supervisor – Virtual Care Clinical Operations

Key skills