Help identify and verify our customers by ensuring all operational tasks are well completed in a timely manner
Manage direct user communication (via chat or email) to efficiently gather missing KYC documentation and clarify verification issues
Perform screening of the customers against different databases
Cooperate with third parties (partners) regarding verification-related queries
Answer verification-related queries from customers, as well as from the team
Support us in building world class processes to scale our fast growing team and the company
Continuous learning and up-skilling on your domain knowledge

Experience in banking KYC function
Experience in a customer-facing role (e.g., Customer Support or Operations) is highly desirable, demonstrating excellent written communication skills.
Excellent written and verbal communication in English, fluency in any other European language will be considered a plus
Passion for exploring the intricacies of a challenging operational environment, and enthusiasm for engaging in KYC procedures
Strong analytical ability and great research skills
A track record of proactive problem solving and drive to understand the whys
Ability to work autonomously and take decisions in your ownership area
Attention to detail and strong administrative abilities
Efficient and swift – as some of the tasks we handle are repetitive and complicated, it is crucial to complete them in an efficient and customer-friendly manner

Own part of the company you're helping grow through stock options
Private health insurance
Annual training budget
Plum Premium for free
Competitive referral scheme
Hybrid working: 2 days a week connecting in our beautiful offices in London, Athens, or Cyprus
Team breakfasts and team lunches
25 days holiday + bank holidays
45 work-from-anywhere days to give you flexibility to work your way
2 weeks sabbatical after 4 years to take the break you deserve
Enhanced parental leave
1 paid volunteering day annually
Annual team trip to a surprise destination!
A fun, inclusive company culture (think 🦄🌈💯)

KYC Analyst

Key skills