About this role

Provide analytical support and operational oversight within a shared services environment
Analyze data, develop insights, troubleshoot issues, and drive process improvements
Identify gaps and opportunities for process improvements in shared services tools
Serve as administrator for the FreshService ticketing systems and other tools
Maintain working knowledge of local employment laws and ensure compliance
Provide recommendations for enhancements to increase efficiency and value
Own and participate in ad hoc projects that support the broader People team

2-4 years of experience in HR in a people-focused or HR operations role
Bachelor or Associate degree, or equivalent combination of education and work experience
Creativity and analytical skills to remove obstacles while working collaboratively with others
Ability to prioritize tasks efficiently
Strong attention to detail and organizational skills
Strong written and verbal communication skills
Proficient experience with Excel, Google Suite, HRIS
Ability to analyze and synthesize metrics and data to identify trends, patterns, and areas of opportunity

HR Shared Services Consultant

Key skills