Key skills
AI
About this role
Role Overview
- Support the Strategy & Operational rollout of Gen-AI based QA systems for customer support
- Work cross-functionally to turn high-level goals into structured workflows and requirements
- Build frameworks, documentation, and reporting that ensure clarity and accountability
- Help shape how DoorDash measures performance, resolution, and experience at scale
- Contribute to roadmap development and tech scoping for future QA capabilities
- Leverage insights from calibration and dispute workstreams to inform and refine the design of future automated QA builds
Requirements
- 1–4 years of experience in strategy, program management, operations, or product support
- Clear thinker and communicator able to bring order to complexity
- Supported cross-functional projects involving both technical and business teams
- Thrive in ambiguous environments
- Experience with AI tools (e.g., ChatGPT), automation systems, or conversational data is a strong asset
- Experience working with data or tooling to support performance or process improvements
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program