About this role
Role Overview
- Assist optical, audiology, Home Visit and NewMedica business areas across the UK, ROI and Netherlands
- Take incoming calls and log queries for investigation
- Handle daily allocation of new emails and portal queries
- Build relationships within the Finance Customer Response team
- Follow correct escalation routes for complex queries
- Contribute to ad-hoc projects and support continuous improvement
Requirements
- Customer service experience
- Ability to handle finance queries
- Positive, proactive approach
- Ability to learn and juggle multiple tasks
Benefits
- study support available for customer service or accounting qualifications