Business Analyst, Customer-Facing Team

Role Overview

• You will be a key member of our Product Delivery Team, leading the team’s development efforts to support our existing customer-facing applications and develop new solutions to meet the diverse needs of a growing network of customers.
• You will be responsible for determining the application requirements needed to enhance the experience of our customers.
• You will act as a liaison between functional/technical stakeholders and your development team (in-house and/or off-shore), and you will lead the analysis on how IntraFi’s customer-facing applications and processes can be improved to meet current and future business needs.
• You will also provide agile and project management best practices to your team and lead key agile ceremonies as a scrum master.
• Collaborate with high-performing IT teams in a dynamic, entrepreneurial environment focused on automation, innovation, and technical excellence.
• Lead feature development from concept through deployment by defining project charters, creating and socializing story maps, refining UI/UX requirements, detailing technical specifications, and developing roll-out strategies to ensure smooth and successful releases.
• Manage multiple concurrent initiatives by seamlessly shifting between activities such as gathering functional requirements, addressing production issues, and supporting active development efforts.
• Resolve cross-team requirement conflicts by proactively identifying misalignments, clarifying ambiguities, and facilitating constructive discussions among stakeholders across internal and offshore product teams.
• Conduct independent functional analyses for new projects and translate complex business needs into clear functional and system requirements, contributing directly to scalable and supportable solution designs.
• Provide reliable on-call production support, ensuring system availability and prompt issue resolution to minimize downtime and protect the user experience.
• Facilitate meetings that bring diverse perspectives together, guide productive conversations, and communicate effectively with both technical and non-technical audiences to maintain alignment and momentum.
• Act as a key contributor throughout the software development lifecycle by ensuring project deliverables are well-documented, meet business and technical requirements, and comply with organizational policies and quality standards.
• Leverage generative AI tools to improve collaboration, assist with documentation, and support research or troubleshooting efforts where appropriate.

Requirements

• Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
• Extensive experience with business analysis (5+ years).
• Demonstrated success leading development teams within an agile framework, with experience tracking and removing impediments.
• Experience with working in a fast-paced software development environment leveraging continuous delivery, infrastructure as code, and automated testing.
• Exceptional written and oral communication skills, sufficient to communicate effectively with nontechnical and technical business clients and teams.
• Ability to independently define requirements, acceptance criteria, and functional designs for complex IT systems.
• Experience working with user flows, functional wireframes, storyboards, mockups, prototypes, user personas, scenarios, and other UX deliverables.
• Excellent analytical and problem-solving skills.
• Experience working in a production support environment, particularly one with rapid response requirements.
• Oracle PL/SQL skills preferred.
• Experience working with AWS technologies preferred.
• Familiarity with agile toolchains including Jira, Bitbucket, and Confluence preferred.
• Bachelor’s degree in computer science, engineering, finance or business, or equivalent experience in software production or programming.

Tech Stack

• AWS
• Oracle
• SQL

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance