Program Management Lead

Role Overview

• Lead, coach, and develop the Program Management team responsible for partner onboarding, due diligence, launch, OPM, expansions, and offboarding
• Own and continue to drive the development of the end‑to‑end program management operating model for Fintech programs, including intake, scoping, planning, execution and tracking
• Work with strategic partners to understand their needs and projections, and deepen these relationships, ensuring Lead’s and its partners’ product roadmaps remain in alignment
• Lead and coordinate external‑facing partner meetings (e.g., kick‑offs, due diligence check‑ins, roadmap, expansion discussions and QBRs), ensuring deliverables, action items, and decisions are clearly documented and followed through
• Report on the overall health and hygiene of partner relationships to senior and executive management
• Lead and coordinate internal cross‑functional meetings (product, engineering, operations, legal, compliance, financial crimes, risk, information security, finance, and others), tracking progress and dependencies across all workstreams for each partner
• Own the creation, maintenance, and continuous improvement of program management governance materials (playbooks, templates, trackers, checklists, and drive structures) across onboarding, due diligence, launch, OPM, and expansions
• Build and manage portfolio‑level Fintech program metrics and reporting, including views into pipeline, onboarding status, launch timelines, dependencies, risks, and overdue items for internal committees and stakeholders
• Partner closely with Product & Implementations, Enterprise Risk, Compliance, Financial Crimes, Information Security, Legal, Finance, and other teams to ensure program management workflows support regulatory expectations and audit/exam readiness
• Identify program and portfolio risks, facilitate mitigation plans with DRIs, and escalate appropriately to senior and executive leadership with clear, concise narratives
• Manage communication of progress, risks, and outcomes with the Executive Team, Program Leads, and other stakeholders through regular reporting, dashboards, and committee materials
• Evaluate and refine operational processes and tools to improve scalability, transparency, and consistency across the partner portfolio
• Design and maintain clear documentation and knowledge resources so internal and external stakeholders can easily understand program status, requirements, and next steps
• Perform other duties as assigned

Requirements

• A bachelor’s degree or equivalent experience
• At least 7+ years of project or program management experience, including experience leading a program management or PMO function by managing a team of program/project managers
• Experience working in technology, fintech, or financial services, ideally with exposure to Banking‑as‑a‑Service, payments, or embedded finance programs
• Demonstrated ability to build and manage complex, multi‑stakeholder initiatives across product, engineering, operations, risk, compliance, and external partners
• Extremely detail‑oriented and able to confidently communicate with internal and external stakeholders, including senior and executive leadership
• Proven ability to distill complex, ambiguous issues into structured, solvable, and actionable workplans
• Ability to execute independently while also enabling and scaling the work of a broader team
• Possess significant adaptability and flexibility, to be able to design and execute to changing conditions and priorities
• Exceptional people management & leadership skills
• Comfort operating in an agile and fast‑paced environment, with a track record of building or improving processes and frameworks
• Strong written and verbal communication skills, including experience creating clear status reports, dashboards, and executive‑level summaries

Benefits

• Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth