Lead, coach, and develop the Program Management team responsible for partner onboarding, due diligence, launch, OPM, expansions, and offboarding
Own and continue to drive the development of the end‑to‑end program management operating model for Fintech programs, including intake, scoping, planning, execution and tracking
Work with strategic partners to understand their needs and projections, and deepen these relationships, ensuring Lead’s and its partners’ product roadmaps remain in alignment
Lead and coordinate external‑facing partner meetings (e.g., kick‑offs, due diligence check‑ins, roadmap, expansion discussions and QBRs), ensuring deliverables, action items, and decisions are clearly documented and followed through
Report on the overall health and hygiene of partner relationships to senior and executive management
Lead and coordinate internal cross‑functional meetings (product, engineering, operations, legal, compliance, financial crimes, risk, information security, finance, and others), tracking progress and dependencies across all workstreams for each partner
Own the creation, maintenance, and continuous improvement of program management governance materials (playbooks, templates, trackers, checklists, and drive structures) across onboarding, due diligence, launch, OPM, and expansions
Build and manage portfolio‑level Fintech program metrics and reporting, including views into pipeline, onboarding status, launch timelines, dependencies, risks, and overdue items for internal committees and stakeholders
Partner closely with Product & Implementations, Enterprise Risk, Compliance, Financial Crimes, Information Security, Legal, Finance, and other teams to ensure program management workflows support regulatory expectations and audit/exam readiness
Identify program and portfolio risks, facilitate mitigation plans with DRIs, and escalate appropriately to senior and executive leadership with clear, concise narratives
Manage communication of progress, risks, and outcomes with the Executive Team, Program Leads, and other stakeholders through regular reporting, dashboards, and committee materials
Evaluate and refine operational processes and tools to improve scalability, transparency, and consistency across the partner portfolio
Design and maintain clear documentation and knowledge resources so internal and external stakeholders can easily understand program status, requirements, and next steps
Perform other duties as assigned
Requirements
A bachelor’s degree or equivalent experience
At least 7+ years of project or program management experience, including experience leading a program management or PMO function by managing a team of program/project managers
Experience working in technology, fintech, or financial services, ideally with exposure to Banking‑as‑a‑Service, payments, or embedded finance programs
Demonstrated ability to build and manage complex, multi‑stakeholder initiatives across product, engineering, operations, risk, compliance, and external partners
Extremely detail‑oriented and able to confidently communicate with internal and external stakeholders, including senior and executive leadership
Proven ability to distill complex, ambiguous issues into structured, solvable, and actionable workplans
Ability to execute independently while also enabling and scaling the work of a broader team
Possess significant adaptability and flexibility, to be able to design and execute to changing conditions and priorities
Exceptional people management & leadership skills
Comfort operating in an agile and fast‑paced environment, with a track record of building or improving processes and frameworks
Strong written and verbal communication skills, including experience creating clear status reports, dashboards, and executive‑level summaries
Benefits
Competitive compensation, including opportunities for equity grants and cash bonus, based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth