Program Management Manager - Growth Lab - Email

Google Operations Center is a company focused on helping users and customers solve problems while fostering a collaborative culture. They are seeking a Marketing Program Management Manager to lead client relationships and drive innovative marketing strategies, working closely with a dynamic team to achieve business goals.

Responsibilities:

• Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor
• Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges
• Translate client objectives into actionable strategies and integrated marketing plans
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
• Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones
• Foster a high-performance, collaborative team culture focused on continuous improvement and shared success
• Ensure projects are delivered on time, on budget, and to the highest quality standards
• Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels
• Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys
• Help shape and evolve our service offerings by bringing market insights and client feedback to leadership
• Identify new opportunities within accounts to expand our support across services, products, or geographies
• Write and present proposals and new work recommendations to clients
• Partner with business development and senior leaders to pitch and onboard new client programs when needed

Requirements:

• 10+ years of experience leading client-facing teams in an agency or in-house marketing environment
• 5+ years in account management or client services, with demonstrated success owning senior-level relationships
• 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels
• Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights
• Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels
• Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight
• Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy
• Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar
• Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects