Own and manage client relationships, acting as their main point of contact.
Serve as both the strategic and day-to-day operational contact for assigned clients.
Drive the onboarding process and help define strategic priorities with the client.
Ensure successful implementation and adoption of our platform.
Collaborate with internal teams to meet client needs and deliver value.
Coordinate with Account Managers to identify and develop new commercial opportunities.
Contribute to the overall strategy, ensuring continuous improvement of client programs.
Maintain oversight of account health and performance, escalating issues when necessary.
Participate in key meetings to provide updates and share insights on program progress.

Previous experience in a customer facing, Brand Protection role
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations.
Strong customer facing skills.
Must be able to monitor the health of customer relationships and ensure our services meet the clients’ expectations.
Must be able to identify problems, analyze data, and develop solutions to address them.
Strong interpersonal skills.
Ability to build and maintain strong relationships with clients and internal teams
Excellent organizational and time management skills, with the ability to prioritize multiple tasks and projects ensuring that deadlines are met, and goals are achieved.
Motivated and results-driven individual who takes a high degree of responsibility in their work.
Strong risk assessment and risk mitigation skills.

Associate Customer Success Manager

Key skills