Key skills
Mediaadtech experienceClient relationship managementData-driven insightsGoogle Workspace proficiencyMicrosoft Office proficiencyAd-serving platforms experienceDSPs experiencecommunication skillsOrganizational skillsTeam playerAnalyticsCommunicationCustomer SuccessAccount Management
About this role
Adelaide is a fast-growing measurement company specializing in attention measurement and activation. They are seeking an experienced Customer Success Manager to retain and grow revenue across key adtech partners by strengthening relationships and driving the adoption of their AU metric.
Responsibilities:
- Manage and nurture relationships with all US partners, including some of Adelaide’s biggest ad network and DSP clients
- Act as a product expert, articulate Adelaide’s value proposition and share recommendations based on data-driven insights
- Contribute to the development of best practices for strategic account management, including playbooks, case studies and mentorship
- Lead strategic account planning, identifying growth opportunities and aligning Adelaide’s solutions to meet client business goals
- Own client health metrics, proactively identifying risks and implementing retention strategies
- Provide ongoing support, responding with clockspeed, sharing guidance and managing timely problem resolution
- Stay current on industry trends and share proactive insights with clients to position Adelaide as a thought leader in media quality and attention measurement
- Collaborate closely with the Partnerships team to strengthen client relationships and expand Adelaide’s portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Coordinate with the Technical Account Management team to ensure seamless campaign setup and execution
Requirements:
- 3-6 years in media or adtech
- Bachelor's degree required
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- Proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- A team player who's eager to grow, thrives in a dynamic start-up environment, and has a strong desire to make a meaningful impact while expanding their role within the company