Manage queue(Incidents, Requests and Enhancements) and close tickets within designated SLA while being responsible for actioning tickets related to data and meta-data fixes
Work with the Business users to seek clarity on the tickets and arrive at a resolution that would benefit the users
Update the tickets with the appropriate comments, emails and status
Daily administration and support of SiteMinders’ Salesforce instance including but not limited to data related fixes, bulk uploads using data loader, user management, creation of fields, custom objects, validation rules, flows, process builders, roles, profiles, page layouts, record types, Reports and Dashboards, email alerts and templates
Advise departments on best practice for customising reports and dashboards.
Liaise with end users for resolution of tickets and educate them on Salesforce functionalities as required.
Focus on minor to complex salesforce enhancements that require analysis, design, configure, testing and deployment
Work with other Admins, Business Analyst, Developers and wider Salesforce team to continually improve the system
Develop and maintain end-user process guides, manuals, data dictionaries and related declarative documentation
Be involved in testing the Salesforce enhancements performed by the team as part of the Agile development lifecycle for releases
Liaise with Salesforce Support where necessary, logging problems and tracking to resolution.
Automating business processes using AI tools

At least 3 years experience as Salesforce Administrator
Must have solid experience in managing Lightning instances.
Salesforce Admin certification mandatory
Sales cloud, Service cloud and Lightning App builder certifications preferable
Outstanding time management & overall Salesforce Admin knowledge
Proven ability to independently perform configurations, testing, implementation, documentation and updating on the Salesforce platform
Practical experience in Salesforce Sales Cloud, Service cloud and communities
Practical experience in Classic and Lightning
Familiarity with automating business processes using AI tools (Agentforce)
Must be comfortable in a rapidly changing and sometimes challenging work environment.
Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
Very good communication skills
written and verbal
Proactive and is not afraid to reach out for clarifications and concerns.

Salesforce Administrator

Key skills