Social Media Customer Claims Specialist – Temporary

Role Overview

• Monitor social media channels to identify urgent customer issues
• Act as the main point of contact for social media responses
• Deliver empathetic and solution-driven support in complex cases
• Collaborate with various internal teams to ensure customer experience
• Use social listening and analytics tools to monitor sentiment and track KPIs
• Maintain and improve escalation protocols

Requirements

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field
• Proven experience managing corporate social media accounts
• Hands-on experience overseeing vendor relationships
• Demonstrated ability to manage high-profile or sensitive cases
• Strategic mindset with a data-driven approach
• Fluency in English and Spanish (C1 proficiency)

Benefits

• Staff travel
• Discounts
• Flexible working model
• Health insurance
• Gym
• Nutrition
• Physiotherapy
• Acupuncture
• Psychology support
• Medical service