You are the first point of contact for issues with e-forms and provide our customers with quick, competent assistance
You document and classify tickets in the ticketing system
You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
You expertly escalate tickets to downstream support units
You manage and monitor tickets in accordance with our Service Level Agreements

You are the first point of contact for issues with e-forms and provide our customers with quick, competent assistance
You document and classify tickets in the ticketing system
You handle and administer inquiries in the Service Portal (Mon–Sat, between 7:00 and 19:00), up to 5 days a week and 8 hours per day
You expertly escalate tickets to downstream support units
You manage and monitor tickets in accordance with our Service Level Agreements
You have a quick grasp of new topics and a structured way of working
Excellent communication skills and a strong command of language are among your key strengths
Ideally, you already have some professional experience in an IT environment
You can communicate very well in German (at least C1)
You have good written and spoken English skills

Job security – a permanent employment contract
Maximum work–life balance – mobile working by agreement, up to 100% possible
Flexibility – work from home or from one of our DATAGROUP locations
Top equipment – choice of technical equipment, modern offices with ergonomic workstations
Your health bonus – subsidy for workplace glasses, bike leasing, regular vitamins and support for sports offerings
Avoid traffic jams – Deutschlandticket for €37
Successful start – with our personal and professional onboarding and Feel-Good management
Growth – we plan your career development together and support you with free training opportunities
You matter to us – with various benefits, company breakfasts, celebrations and team events for fun and cohesion, we ensure your satisfaction
Approachable – high appreciation as well as short communication and decision-making channels
In the heart of the city – office with good public transport connections

IT Support Specialist

Key skills