Develop annual strategic account plans (reviewed quarterly) with clear sales and growth objectives.
Identify growth opportunities based on marketing initiatives, product innovation, economic trends, and seasonality.
Own and manage the full relationship with assigned key accounts.
Serve as the primary point of contact and trusted advisor to retail partners.
Lead business reviews, client meetings, and executive presentations.
Forecast sales performance and provide regular reporting to the Head of Residential Sales.
Manage marketing spend to maximize ROI and drive sell-through.
Oversee product detail pages across e-commerce channels to ensure accuracy and strong performance.
Partner with retailers to secure optimal shelf positioning and effective merchandising in brick-and-mortar locations.
Represent Ooma at trade shows and industry events.
Travel regularly to meet with key accounts and strengthen face-to-face partnerships.

5+ years of experience in retail, distribution, consumer packaged goods (CPG), or consumer electronics.
Proven success managing products across brick-and-mortar retail, e-commerce, or distribution channels.
Experience in telecommunications, networking, or VoIP technology preferred.
Strong relationship-building skills with the ability to influence and position products as strategic assets.
Strategic mindset with the ability to translate insights into actionable growth plans.
Excellent presentation, verbal, written, and listening communication skills. Highly organized and results-driven, with the ability to manage multiple priorities simultaneously.
Self-starter who is comfortable with ambiguity and able to solve problems independently.
Natural leadership presence with a positive, collaborative mindset.
Proficiency in Microsoft Office (Excel, PowerPoint, etc.).
Bachelor’s degree in Business or related field preferred, or equivalent professional experience.

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
Employer Paid Income Protection Benefits (Basic Life and AD&D, Short
and Long-term disability)
FSA Healthcare & Dependent Care
Commuter Benefits
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
401(k), including employer match, and Roth
Employee Stock Purchase Plan (ESPP)
Paid Time off, Sick Time, as well as corporate holidays observed
Employee Assistance Program
Life Balance benefits with Travel Assistance Services and Identity Theft
Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc.

Key Account Manager

Key skills