Process high-volume of outbound and inbound telephone calls, responding timely to all customer inquiries
Share industry related information with prospective students
Weekly follow-ups with new students ensuring their positive transition to being an active student
Contribute to team initiatives and outcomes
Use internal management software to properly facilitate and track disposition of all potential students that have inquired and students that have enrolled
Ensure all paperwork is completed accurately and in a timely manner
Track graduate student outcomes (job placement + credential rates) and manage relationships with potential employers
Attend weekly trainings, daily check outs, and other additional meetings facilitated by the Program Manager-EDU Partnerships and Director of EDU Partnerships
Other duties as assigned

High school diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency that is recognized by the U.S. Department of Education
1 year of customer service/admissions or related experience with preference given to those with direct education-based admissions experience
Strong written, oral, and interpersonal communication skills with demonstrated success in collaborating with diverse groups of employees and customers
Strong presentation skills
Ability to deliver consistent levels of energy and enthusiasm
Thrives in an observation/coaching style environment
Proactive problem solving skills
Ability to handle frequent interruptions and work independently
Competent in priority setting
Ability to foster creativity
Strong computer software skills including Microsoft Word and Excel, in addition to industry-related software applications

Account Manager

Key skills