Provide mentorship and guidance for junior network administrators and engineers
Team lead for implementing complex and routine short and long range projects related to network systems, software, hardware, upgrades and infrastructure
Day to day administration and maintenance of bank local and wide area network infrastructure, including network equipment, software, circuits
Administrative duties related to the VoIP communications infrastructure and associated systems, including phones, voice recordings, call center software, and other collaboration tools
Conduct network and systems upgrades, including switches, routers, servers, phones, battery backups, and other network related equipment
Schedules network maintenance and server downtime to be performed during off-peak hours
Properly notifies users and affected vendors of any scheduled outages via standard Change Management processes
Reacts and responds to outages in a timely manner, providing excellent transparency and flow of communication while troubleshooting and/or escalating appropriately
Develops and maintains technical documentation for the department
Tracks and maintains inventories for software, hardware, and other equipment
Conducts regular disaster recovery and business continuity tests
On Call duty rotations
Provides high level technology support, serving as an escalation path for peer technology groups such as the help-desk and application support teams, if and when they encounter issues beyond their means or outside the scope of their responsibility
Occasional in-state travel required and occasional evenings and weekends
Regular and consistent attendance is an essential function of the position
Requirements
6 plus years of experience as a Network Administrator\Engineer or related IT field
Cisco Routing and switching, including configuration and troubleshooting of routers and switches, understanding of EIGRP or OSPF routing protocols, familiarity with VPN tunneling
Advanced understanding of networking fundamentals and the OSI model
Ethernet cabling, termination, and advanced understanding of structured cabling design
Understanding of wireless networks, site surveys
Basic understanding of project management and coordination
Ability to troubleshoot problems and implement effective solutions