Manage the corresponding team in location(s) for responsible client(s)
Drive transaction management and settlement discipline excellence through proactive management of the trade lifecycle
Responsible for service delivery and client sentiment, including direct client contact
Developing a strong risk management and control environment
Broad and in-depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations
Conduct high-level analysis in specific areas of expertise, identify and resolve work-processing issues, make suggestions to streamline operations and implement
Liaise with colleagues in region or divisions globally where required for client issue resolution
Review, recommend and drive process improvement initiatives
Perform work independently within scope of established guidelines and according to specific procedures
Support and proactively manage Client Change Request items impacting the Enterprise processes and Operating Models
Communicate effectively on issues/problems to the Client and to SSC management ensuring a proper and timely follow-up to ensure resolution
Provide guidance, support and development opportunities to the members of your team

Degree in finance, business, technology or equivalent or relevant industry experience
Proven experience in client communication and interaction at all levels
Preferred hands on experience / working knowledge of Aladdin
In depth understanding of Middle Office operations, preferably Trade Management Operations inclusive of trade confirmation, settlement & reconciliation
Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets
Understanding of key technology within the support of investment management operations
Experience of driving organisational change, with an understanding of change management principles, techniques & tools
Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
Strong MS Excel, Access, Word, PowerPoint skills necessary
Strong English written and spoken ability

Vice President, Middle Office

Key skills