Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance
Supports the weekly forecast process in CRM
Supports implementation and roll-out of new CRM features and modules including user testing
Supports tactical implementation of sales initiatives and programs across the sales theatre including new tools, internal Spiff and Channel reward programs
Supports training with CRM users within the sales areas
Ensuring the integrity of the data held on CRM and business databases and ERPs
Undertaking quality control, data migration and cleansing for the sales areas
Providing support to the sales areas in all areas of CRM implementation and use
Working with sales areas to improve the regional forecasting processes to ensure on time
Track and identify "at risk" revenues, communicating regularly with sales areas to ensure that follow up activity is taking place
Coordinating centralised sales, account and sales-activity reporting
Undertakes training in business processes and CRM for new sales team employees
Requirements
Excellent English & Spanish, Italian would be of added benefit
Excellent written and verbal communication skills
Ability to work autonomously and effectively manage time
Advanced organisational skills
Proficient in the use Microsoft Office programmes
Problem solving skills
Experience of working with Salesforce CRM (reporting, dashboards)
Understanding of internal business systems and processes (SAP, Tableau)