Lead the day‑to‑day business rhythms and operational cadences
Design, implement, and steward core operating forums – including monthly and quarterly business reviews, leadership meetings, and annual planning
Ensure all operating cadences are thoughtfully structured, well prepared, and centered on meaningful decisions and progress
Build and maintain a master organizational calendar that brings visibility, sequencing, and connection across cross‑functional priorities
Partner with transformation teams to translate new initiatives into operational reality
Collaborate with Customer Engagement leaders to define, track, and review key performance indicators
Develop clear reporting frameworks and dashboards that provide timely insights
Work closely with P&O and Finance to support headcount planning
Champion continuous improvement by leveraging field feedback and data

Bachelor’s degree required from 4-year college or university
10+ years’ experience in business operations, strategic planning, or enterprise transformation
Demonstrated ability to lead cross‑functional operations within complex, matrixed, and global environments
Strong analytical, organizational, and communication skills
Proven experience operationalizing transformation initiatives and guiding teams through change at scale
Technical curiosity and hands‑on experience with digital platforms, automation tools, and data visualization solutions (e.g., Power BI, Tableau, or similar)

comprehensive benefits package that includes health, life and disability benefits
401(k) with company contribution and match
generous time off package including vacation, personal days, holidays and other leaves

Director, Business Operations

Key skills