Responsible for leading daily operations within the Transfer Agency Dealer Services / MOS function.
Oversee a team supporting clients and their intermediaries/distributors, ensuring accurate processing of transactions via NSCC/DTCC and other channels, timely resolution of inquiries, and adherence to service level agreements (SLAs) and regulatory requirements.
Maintains contact with client at an executive level, focusing on the strategic nature of the relationship.
Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
Works to maintain and grow the client relationship while ensuring ongoing customer service.
Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives of the enterprise and/or the client’s business.
Directly responsible for supervising a staff of three or more individuals. Authority for hire, fire, performance appraisal, and pay review decisions.
Identifies areas where continuous improvement can be applied, oversees the implementation of the change and measures the level of improvement.

Strong knowledge of Transfer Agency operations is mandatory, with hands-on experience across transaction processing, record keeping and shareholder servicing.
Working knowledge of Dealer Services / MOS is an added advantage.
Excellent knowledge of the field with strong leadership skills provides direct supervision to employees according to established policies and management guidance.
Communicates ideas both verbally and in written form in a clear, concise and professional manner
Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry
Proven track record in client relationship management and/or the sales of technology products and services
Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge
Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client’s business

Supervisor, Securities Operations – Dealer Services, Main Office Services

Key skills