Front Office Manager

Role Overview

• Leadership of the Front Office team: leading, motivating and scheduling the reception and concierge teams
• Assume leadership responsibility for the front office team to ensure JUFA Spirit customer service
• Training of new employees and ongoing development of the team
• Promote the individual development of all team members through motivational leadership
• Foster positive team dynamics and engagement
• Ensure a high standard of service
• Guest care: welcoming and assisting guests at a professional level
• Warm welcome: guarantee a first-class first impression through exceptional customer service
• Handling guest complaints and conflict resolution
• Personal attention to guests and resolution of individual requests and concerns
• Ensure smooth check-in and check-out processes
• Administrative tasks & revenue optimization: managing room reservations, booking systems and front office processes
• Review of invoices, payments and billing
• Preparation of daily and monthly reports for hotel management
• Develop and implement strategies to increase revenue (cross-selling and up-selling)
• Active participation in revenue management activities to boost occupancy and profitability
• Analyze booking data and competitor information to identify revenue opportunities
• Coordinate with other departments: work with housekeeping, restaurant, kitchen and technical teams
• Ensure guest requests and special requirements are fulfilled
• Quality and process management: compliance with hotel standards, safety and hygiene guidelines
• Optimize workflows and service processes
• Support the implementation of new software or systems
• Point of contact for personnel management

Requirements

• Completed vocational training in hotel management or graduation from a secondary or higher vocational school
• Several years of front office experience, ideally with leadership responsibilities
• Experience with hotel software
• Good knowledge of accounting, reservation systems and guest management
• Foreign language skills, at least English; additional languages are an advantage
• Strong leadership and team skills
• Friendly and professional manner
• Organizational skills and ability to work under pressure
• Strong communication and conflict resolution skills
• High service orientation and empathy

Tech Stack

• TypeScript

Benefits

• Sales commission
• 25% Sunday premium pay
• A guaranteed 13th and 14th month salary
• Full-time (40 hours per week)
• Precise timekeeping with electronic time tracking and minute-accurate payroll
• At least one weekend off per month guaranteed
• Attractive training opportunities and a talent development program
• Free meals on every working day
• Vacation discounts, family & friends discounts and employee benefits
• Team events and excursions