About this role

Supervises daily functions of assigned area(s)
Provides clear direction & manages / advances people, processes, structures & / or programs that support direct / indirect care
Works in collaboration with department managers to manage staff & department effectively
Responds promptly & directly to meet or exceed customers’ needs
Coordinates staff scheduling & assignment
Reviews & approves administrative functions (time, payroll, expense)

Must possess a comprehensive knowledge of Human Resources, as normally obtained through a bachelor's degree in a field requiring analysis, at least 4+ years of progressively more responsible related work experience, & / or an equivalent combination of education & experience
Must possess considerable & in-depth knowledge of benefits, well-being, payroll, and other HR laws and regulations
Prior experience with customer service, phone support, coaching or mentoring teams, HR or contact center case management, project leadership, or a related field
Minimum of two + years of experience leading high-performing teams
Experience leading in a remote and onsite environment.

Supervisor, Human Resources Shared Services – Tier 1 Contact Center Operations & Case Management

Key skills