Responsible for directing and administering the operational efforts of the banking center.
Ensures that established policies and procedures are followed.
Oversees provision of a full range of services to customers and prospective customers.
Ensures that customers are promptly and professionally served.
Trains, directs, and supervises lobby and teller staff.
Ensures banking center transactions, expenses, and profitability are in line with Bank standards.
Supervises work scheduling and workflow of daily routine operations.
Ensures banking center security by ensuring all security procedures are followed by associates.
Ensures that operations are conducted in accordance with established Bank policies and with legal and regulatory requirements.
Establish sales goals/incentives to coincide with goals of the bank.
Direct, coach and lead staff’s participation in sales goals and incentive plans.
Keeps management informed of banking center activities, progress toward established objectives, and of any significant problems.
Assumes responsibility for related functions as required or assigned.
Requirements
Associate degree in business or a related field, or an equivalent combination of training and work experience.
Minimum three years related experience in a financial institution, with a minimum of two years supervisory experience.
Strong interpersonal, leadership, and supervisory skills.
Well organized.
Ability to operate related computer applications and related business equipment.
Attention to detail.
Ability to maintain an effective and efficient workflow.
Able to hear average or normal conversations and receive ordinary information.
Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias. Ability to conduct training, communicates at panel discussions, and make professional presentations.