About this role
Role Overview
- Provide first‑line contact to clients via phone, email, and remote VPN access.
- Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.
- Support, configure, and maintain AV control systems including Crestron, Extron, and Q‑SYS, ensuring stable operation of meeting room and conferencing environments.
- Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q‑SYS, and other enterprise DSP solutions.
- Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network‑connected devices.
- Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.
- Maintain infrastructure resilience, backup, and recovery.
- Ensure the delivery of a high‑quality, business‑focused IT and AV support service in line with agreed SLAs.
- Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.
- Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.
- Identify and develop opportunities for continuous improvement across IT and AV environments.
Requirements
- Experience in an IT Engineer/Technician role with exposure to AV environments.
- Hands‑on experience supporting AV control systems (Crestron, Extron, Q‑SYS) and audio DSP platforms (Biamp, Shure, etc.).
- Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.
- Proven ability to work and deliver effectively within defined measures of success.
- An analytical and pragmatic problem‑solving focus.
- Self‑motivated and decisive, with the ability to adapt to change and competing demands.
- Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.
- Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q‑SYS, Biamp Tesira, Shure certifications).
- Experience with the O365 suite of applications and tools.
- Experience of WAN technologies such as MPLS and site‑to‑site VPN.
- Experience of SD‑WAN, internet breakout, and web‑filtering technologies.
- Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.
Benefits
- EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.