Conduct business process reviews with customers to identify improvement opportunities in their crewing workflows.
Provide end-to-end implementation support for OneOcean crewing systems, ensuring timely and successful deployment.
Deliver user training sessions, tailored to client needs, and support change management during onboarding phases.
Work closely with product, customer success, and technical teams to resolve customer queries (Tier 2 support).
Assist clients in data migration, system configuration, and defining crew payroll and HR reporting workflows.
Collaborate with global stakeholders to develop best practice documentation and playbooks for client success.
Maintain deep understanding of crewing compliance, crew rotation logistics, and international maritime employment conventions (e.g. MLC, STCW).
Support the creation of reports and KPIs to help clients monitor crewing efficiency and data integrity.
Act as a trusted advisor to clients, understanding their challenges and proactively recommending solutions.

Bachelor’s Degree in Maritime Studies, Business Administration, HR, or a related field.
Additional certifications in HRIS systems or maritime compliance
(preferred).
Strong level of experience in maritime crew management or HR operations.
Practical experience in using or implementing crewing software (e.g. COMPAS, MariApps, JiBe or similar).
Solid understanding of maritime HR/payroll practices, crew scheduling, and international compliance.
Demonstrated experience leading system rollouts or change projects within a marine operations or HR tech environment.

Crew Management Consultant

Key skills