Hotel Sales Advisor

Role Overview

• Attend business meetings every day.
• Meet and exceed production KPIs (volume, average transaction, and close percentage) set forth in monthly and annual budgets.
• Identify customer needs and provide appropriate advice on product use.
• Detect sales opportunities and work strategically to ensure a successful closing, customizing the proposal according to your needs.
• Present the advantages and benefits of the product in a coherent and consistent manner, highlighting its value to the customer.
• Carry out an after-sales follow-up of customers during their stay to ensure their satisfaction.

Requirements

• College degree preferred in the following areas: Business Administration, Marketing, Social Communication and Public Relations.
• Minimum 1 year in a similar position. Sales executive, Public Relations, customer service.
• Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
• Must be able to read, write and speak Spanish and English. Other languages preferred.
• Computer proficiency in software applications including MS Word, Excel, Outlook and reservations systems.

Benefits

• Participate in promotional activities and events organized by the company for sales purposes
• Efficiently manage sales processes, maintaining an organized and professional approach to the customer.
• Flexibility and willingness to adapt to initiatives and process updates related to their roles, fostering their professional development.
• Maintain fluid and respectful communication with superiors and co-workers.
• Professional presence: Maintain an image in accordance with the standards and guidelines established by the company.
• Excellent customer service, ensuring that all interactions remain aligned with the company's policies and guidelines, to protect and promote the brand's reputation.