Customer Support and Order Management: Assisting with customer inquiries and managing the order process efficiently.
Account Health Monitoring and Basic Reporting: Keeping track of accounts and providing basic performance reports.
Inventory Tracking and Supply Chain Coordination: Monitoring stock levels and coordinating basic aspects of supply chain management.
Data Entry, Reconciliation, and System Updates: Maintaining accurate data and ensuring that systems are up to date.
Basic Accounting or Finance Support: Assisting with basic financial tasks such as tracking expenses or processing invoices.
Maintaining SOPs and Internal Documentation: Keeping standard operating procedures (SOPs) and documentation current and accessible.
Executing Assigned Processes: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.

Highly Reliable and Detail-Oriented: You are an operations or administrative support professional who is dependable and focused on precision.
Process-Driven and Proactive: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
Strong Sense of Ownership: You take responsibility for your tasks and ensure their completion with a high level of accountability.
Organized and Effective: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
Comfortable Working Remotely: You can effectively manage your time and responsibilities in a fully remote setting.
2+ years of experience in an administrative, operations, customer support, or similar role.
Availability: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
Tools Proficiency: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
Impeccable Communication: Strong written and verbal communication skills with a focus on clarity and professionalism.
Problem-Solving Skills: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.

Ownership and Support: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
Opportunities for Growth: Potential to grow into broader operations or specialized support roles over time.
Remote Flexibility: Enjoy a flexible, remote-first work environment with consistent working hours.
Be Part of a Growing Company: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.

eCommerce Operations Assistant

Key skills