Manage inbound shipment bookings between suppliers, freight forwarders, customs brokers, and 3PL warehouses
Coordinate inbound shipments and ensure inventory is received within SLA timelines
Create/manage ASNs with 3PL partners
Resolve receipt discrepancies, damages, shortages, and quality issues through root-cause analysis
Issue/manage RFQs with freight brokers to support cost-effective deliveries
Oversee fulfillment across DTC, wholesale, retail, and marketplace channels
Act as the primary point of contact for 3PL outbound execution (pick/pack/label/ship)
Monitor 3PL KPIs and address fulfillment breakdowns before SLA misses occur
Troubleshoot order flow issues across ERP/OMS/Shopify/EDI systems
Ensure compliance with retailer routing guides to prevent chargebacks or shipment rejections
Analyze order volume trends, fulfillment accuracy, shipping delays, and exception rates
Identify recurring operational gaps and recommend process improvements
Build KPI reporting dashboards (on-time ship rate, CPO, inventory adjustments, returns flow)
Resolve cycle count and physical inventory discrepancies with 3PL teams
Maintain SKU accuracy and warehouse master data
Monitor returns processing and ensure ERP updates are executed promptly
Track inbound/outbound freight and 3PL expenses against budget
Identify opportunities to reduce logistics costs while maintaining service levels
Support monthly KPI reporting, invoice approvals, and COGS reconciliation

2–4 years of experience in logistics, fulfillment, or supply chain operations
Direct experience managing 3PL fulfillment operations (required)
Strong knowledge of omni-channel order execution (DTC + wholesale + retail)
Experience with retailer compliance, routing guides, EDI, and chargeback prevention
Proficiency in ERP/OMS tools (Cin7, NetSuite, Shopify, SPS Commerce, etc.)
Strong Excel skills with ability to analyze order and fulfillment data
Highly organized, proactive, and comfortable working cross-functionally

Operations Associate

Key skills