The Account Manager plays a key role in supporting our rapidly growing retail partner network.
This position collaborates closely with Sales, Logistics & Operations, and Finance to ensure seamless account setup, order execution, and dealer satisfaction.
Partner side-by-side with the Sales team to support and grow retail accounts
Collaborate cross-functionally with Logistics & Operations and Finance to ensure smooth order processing and account execution
Own backend account setup and system execution for new and existing dealers
Manage order entry with accuracy and efficiency
Provide best-in-class dealer customer service and ongoing account support
Lead the rollout and execution of our merchandising program across retail partners
Support dealers with product information, program details, and operational guidance
Identify opportunities to improve internal processes and dealer experience

2–4 years of sales or account management experience (bike or outdoor industry preferred)
Strong relationship-building, communication, and negotiation skills
Proficiency in Microsoft Office (Excel required) and willingness to learn new systems
Experience with order entry, ERP/CRM systems a plus
Passion for cycling and/or working in the outdoor industry preferred

Account Manager

Key skills