Customer Account Manager - C-Store

Dreyer’s Grand Ice Cream is a leading ice cream manufacturer with a strong portfolio of brands. The Customer Account Manager will be responsible for selling and executing business plans, managing customer relationships, and collaborating with cross-functional teams to drive growth and ensure customer satisfaction.

Responsibilities:

• Communicate as needed with the retailer to collaborate and execute promotions
• Create new item presentations with data specific information to hold and gain shelf space
• Create and consistently modify sales forecasts in each category
• Negotiate monthly promotions with customer
• Understand customer contracts and work within guidelines to ensure policy compliance
• Manage trade spend to maximize profitability with maintaining good customer relations
• Collaborate with outside vendors to create promotional synergies
• Analyze promotion effectiveness through IRI and other data reports
• Monitor competitive landscape to ensure exclusivity and deter poaching from other categories
• Maintain all necessary reporting, promotion calendars, and forecast volume as required
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc
• Sales (net sales to goal) measurable outcomes
• Trade spend (to goal)
• Share growth (Year over Year)
• Profitability (Gross margin to Budget)
• Forecasting accuracy (for your accounts)
• Reporting and Administration Accuracy (Promotional Plan)

Requirements:

• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution
• Proven track record in building effective relationships with customers and internal associates
• Strong negotiating skills to create win win outcomes for the company and customer
• Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders)
• Strong oral, written and interpersonal communication skills
• Demonstrated ability to achieve performance goals with minimum direction and supervision
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
• 5+ years experience in a Convenience Store sales environment preferred
• Experience in Ice Cream category preferred
• College or Undergraduate degree preferred