Senior Manager, Account Management

Role Overview

• Provide best in class service producing active programs independently, overseeing multiple elements and act as the primary contact for clients post-sale
• Oversee and collaborate with one to two Account Manager and / or Associate Manager team members to balance workload and responsibilities for programs
• Understand all sold campaign elements & strategy to deliver on client campaign objectives
• High visibility and frequent interactions with Sr Leadership and key stakeholders across the company
• Responsible for creating and maintaining all program documentation during post-sale (including client kick-off call agendas, sold scope-of-work documents, and additional campaign trackers)
• Coordinate with third party vendors to design rich media ad units and assemble relevant decks such as screenshots when a campaign goes live
• Collaborate with the AdOps team to monitor creative implementation, tag delivery, QA-ing of media, execution and delivery, and ensuring KPIs are achieved and optimized from a media standpoint
• Work closely with internal BDG Studio teams to execute a variety of custom content deliverables including custom articles, social media posts, influencer activations, video and photo shoots
• Work alongside internal Events team to execute branded client events that scale from bespoke single-sponsor events to small-to-medium footprint activations at BDG tentpoles
• Use project management software (Monday.com) to manage branded content projects & deliverables
• ensuring all deliverables stay on schedule
• Partner with Distribution Marketing team to execute content distribution plans and manage performance via key social platforms
• Partner with Reporting & Insights Team to analyze campaign performance metrics, provide real-time optimization recommendations, and create end-of-campaign recap decks
• Participate and play active role in end of campaign debrief process, sharing learnings and best practices across internal teams

Requirements

• 5-7 years Advertising or Publisher company experience
• Strong track record in client service
• Preferred: Experience in management Branded content (video, articles, social, influencer), small-scale event execution and media execution experience essential
• Strong attention to detail
• Highly organized and the ability to multitaskAbility to lead junior team members
• Preferred: Proficiency with Canva, Keynote, Excel, Google Workspace, Monday.com