Key skills
GoAICollaboration
About this role
Role Overview
- Support VistA and Ambient AI Scribe interface testing across Primary Care pilot and go-live sites.
- Assist in validating system interactions and technical workflows within CPRS/VistA environments.
- Identify technical gaps, workflow dependencies, and operational impacts observed during testing.
- Support development of standardized testing approaches to ensure alignment with business and clinical requirements.
- Attend training sessions, office hours, and technical support calls to troubleshoot issues in real time.
- Monitor collaboration platforms (Teams chats, support channels, etc.) to identify and respond to emerging technical issues.
- Engage directly with end users to resolve access issues, equipment challenges, and technical barriers.
- Conduct workflow reviews with VA programs evaluating Ambient AI Scribe capabilities.
Requirements
- Bachelor’s degree in Information Systems, Health Informatics, Healthcare Administration, Computer Science, Engineering, or related technical or healthcare discipline.
- 5 to 8+ years of progressive experience supporting technical systems, healthcare technology environments, QA/testing, digital health operations, or enterprise software platforms.
- Demonstrated experience troubleshooting complex technical issues and performing root cause analysis.
- Experience supporting testing activities, defect triage, or validation workflows.
- Ability to differentiate between product defects, configuration issues, workflow challenges, and operational impacts.
- Experience coordinating with engineering teams, vendors, or operational support organizations.
Benefits
- Employee Assistance Program (EAP)
- Corporate Discounts
- Learning & Development platform, to include certification preparation content
- Training, Education and Certification Assistance*
- Referral Bonus Program
- Internal Mobility Program
- Pet Insurance
- Flexible Work Environment