Reporting to the Director of Account Management, the Strategic Account Manager will be responsible for the retention and expansion of key accounts.
Build strong, long-lasting relationships with our clients, ensuring their satisfaction and identifying opportunities for growth.
Drive and lead the renewals process in collaboration with the Account team to preserve and improve customer contracts and relationships.
Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments.
Negotiate and execute renewal contracts that align to customer goals.
Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.
Monitor account performance and analyze key metrics to identify trends and areas for improvement.
Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.

10+ years of experience in account management, sales, or customer success in the SaaS industry.
Bachelor’s degree in Business, Marketing, or a related field.
Proven experience in selling SaaS solutions, with a strong ability to engage prospects and drive subscription-based sales.
Ability to develop a strong understanding of VETRO’s business model and industry trends.
Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
Strategic thinker with the ability to develop and execute account plans.
Analytical mindset with the ability to interpret data and use it to inform strategies.
Self-motivated and results-oriented, with a proven ability to meet and exceed targets.
Proficient in CRM software and other account management tools.

Competitive salary commensurate with experience.
Comprehensive benefits package, including health insurance, retirement plans with 401K match, remote work stipend, Learning & Development fund, and flexible vacation and PTO.
Professional development opportunities and career growth within an innovative and rapidly growing company.
Flexible work arrangements with a remote-first approach.

Strategic Account Manager

Key skills