Run Product operating rhythms: team rituals, cadences, MBR inputs, roadmap hygiene, and initiative tracking across product teams.
Own monthly Product performance reporting and MBR preparation, including narrative, insights, and executive-ready materials (memos and decks).
Build and maintain consistent, trusted sources of truth for product initiatives, milestones, and outcomes across teams.
Create systems and processes to capture customer signals (surveys/NPS, support tickets, sales feedback), synthesize themes, and translate them into prioritization inputs for PMs.
Partner deeply with Growth product to support cross-functional initiatives (Product, Risk, Support, PMM, Lifecycle Marketing) including campaign launches, onboarding improvements, and promo strategy.
Design and analyze experiments with clear success metrics and guardrails; move fast while explicitly managing risk in a fintech context.
Use SQL, dashboards, and AI tools to automate reporting workflows, speed up analysis, and increase insight velocity.
Proactively identify operational gaps, risks, and misalignment; propose solutions with clear trade-offs and next steps.

3–6 years experience in strategy & ops, product ops, growth ops, consulting, or similar roles in high-growth environments.
Are deeply data-fluent: advanced SQL (required) and strong Excel/Sheets modeling.
Are comfortable with CRM tools (Salesforce preferred) and strong reporting hygiene.
Can lead cross-functional initiatives and communicate crisply through memos and decks.
Have an experimentation mindset: you define success metrics, guardrails, and learnings, then scale what works.
Are AI-forward: you actively use AI tools to speed up analysis, automate workflows, and synthesize feedback, while validating outputs.

Competitive compensation, equity options, and benefits
Hybrid work model – we are based in Toronto with in-office days for connection and collaboration
Enjoy catered team lunches every Tuesday, Wednesday and Thursday
Bring your pup to our dog-friendly office
Thrive in a high-trust, high-performance culture where your work truly matters

Product Operations Manager

Key skills