Product Operations Manager

Corporate Travel Management (CTM) is evolving toward a more unified global product operating model. The Product Operations Manager plays a central role in strengthening how the Product organization operates, focusing on designing governance frameworks and ensuring operational excellence across North America.

Responsibilities:

• Design and implement scalable product governance frameworks
• Define lifecycle processes, intake models, and decision rights
• Continuously improve operational maturity and predictability
• Maintain synchronization between North America and global roadmaps
• Surface and manage cross-regional dependencies early
• Provide a transparent portfolio view to reduce duplication and misalignment
• Facilitate consistent prioritization sessions grounded in business impact
• Standardize decision criteria and documentation practices
• Drive repeatable planning cycles balancing regional and global needs
• Partner with Analytics to define and operationalize success metrics
• Embed outcome-based reporting into quarterly reviews
• Provide structured visibility into risks, tradeoffs, and performance indicators
• Product Management Ways of Working
• Lead adoption of quarterly reviews, roadmap updates, and retrospectives
• Establish consistent templates and reporting standards
• Promote accountability and continuous improvement
• Serve as liaison between Product, Engineering, Customer Success, and executives
• Translate strategy into structured execution frameworks
• Provide portfolio-level insights to support informed investment decisions

Requirements:

• Embrace CTM's core values of Connect, Deliver and Evolve
• Professional, collaborative & supportive interaction with employees, clients, suppliers or vendors
• Ability to work independently as well as part of a team
• Appropriate and professional written and verbal communication
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinking with strong problem-solving and consultative skills
• Demonstrates calm under pressure – is a proactive contributor and eager to learn
• Proficiency in Microsoft Office Suite
• Ability to do basic math
• Ability to read and interpret information
• Attention to detail
• Regular and reliable attendance
• Bachelor's degree in Business, Information Systems, Engineering, or related discipline preferred
• 4–6 years of experience in product operations, technical program management, product management, or related field
• Demonstrated experience designing and scaling structured processes in complex environments
• Experience facilitating cross-functional and multi-regional collaboration
• Strong understanding of portfolio prioritization frameworks and product success metrics
• Exceptional organizational and communication skills with ability to influence without direct authority