IT Support Specialist – 2nd & 3rd Level
Germany
Full Time
1 hour ago
No H1B
Key skills
MySQL
About this role
Role Overview
- First point of contact for customers in 2nd and 3rd level support
- Analyze and tailor customers' business processes
- Independently communicate with customers by phone and in writing
- Document support cases and contribute to improving software solutions
Requirements
- Completed vocational training in IT (e.g., IT specialist/Fachinformatiker, IT management assistant/Informatikkaufmann) or an equivalent qualification
- Strong knowledge of current database systems, particularly MySQL
- Excellent German language skills, both written and spoken
Tech Stack
- MySQL
Benefits
- Flexible working hours and the option to work remotely
- Personalized training opportunities and good prospects for career advancement
- Free parking
- Health benefits such as JobRad (company bike) or Hansefit membership
- Company pension scheme and capital-forming benefits (Vermögenswirksame Leistungen)