Key skills
Communication
About this role
Role Overview
- Install, program, test, repair, and service a variety of non-routine security systems and equipment
- Act as key interface for technical support and training for the customer, maximizing customer satisfaction
- Read blueprints, schematics, manuals to determine installation procedures
- Interpret manuals, schematics, and wiring diagrams for equipment repair
- Execute work in accordance with safety policies and procedures
- Demonstrate equipment, commission new systems, analyze performance, and identify malfunctions
- Write non-routine programs for systems
- Consult with supervisor to resolve unusual system operation problems
- Advise regarding customer satisfaction, product performance, installation techniques
- Execute technical aspects of multiple projects including programming, graphics development, start-up, certification testing
- Identify potential project risks and assist in developing strategies to minimize impact
- Work closely with Project Manager and/or supervisor in project coordination
- Mentor less experienced staff, may supervise equipment testing and tuning
- Communicate with team members to improve operations of the technology center
Requirements
- High School/GED or equivalent experience
- Minimum 2+ years of previous, related field experience
- Experience in one or more of the following industries: electronic security, fire alarm & life safety, and/or building automation (preferred)
- Strong customer focus and ability to work under pressure
- Solid technical skills and experience related to electronic security systems
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well without direct supervision
- Strong verbal, written and interpersonal communication skills
- Solid organizational skills and the ability to handle multiple projects simultaneously
- Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications
- Good skills with Spreadsheets and Data management
- Good networking skills
- Working knowledge of physical security and door Hardware
- Understanding of relay and relay logic
Benefits
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave