Responsible for providing technical assistance and support related to computer systems, hardware, or software.
Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Provide assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
Sets up and configures desktop computers, peripherals and accounts assigning security level.
Installs software and installs and repairs hardware and peripherals.
Tests programs.
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
Maintains systems, databases and web pages.
Administers user accounts.
Designs and produces basic reports.
Transfers computer files between platforms.
Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose hardware versus software problems.
Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
Arranges for distribution of output to customer.
Maintains records.
Contributes to unit goals by accomplishing related duties as required.

IT Helpdesk

Key skills