Processing of requests for health information from third parties within set timeframes
Assisting incoming telephone enquiries in a polite and professional manner at all times
Understanding and compliance with the Freedom of Information Act 1982 (Vic), Health Records Act 2001 (Vic), Health Services Act 1988 (Vic) and other relevant legislation
Detailed understanding of the court system in Victoria and Australia
Ability to multitask and complete work to a high standard while meeting legislative deadlines
Ensure appropriate standard of presentation and maintenance of work area
Liaise with other internal staff and departments across the organisation in a professional manner
Handling of incoming telephone calls and written requests from internal and external parties
Handling and maintaining medical records in accordance with standard operating procedures
General reception and customer service duties
Tracking the location of all medical records/documents that pass through the department, and those known to be located in other departments of the hospital
Preparation of hardcopy records for scanning
Processing Freedom of Information applications in preparation for send out to applicants
Facilitate the timely, efficient and confidential transfer of medical records or health information to external requestors

Previous experience in an administrative or clerical environment, preferably in health-related area (desirable)
Excellent computer skills and a willingness to learn new software packages
Demonstrated knowledge of Victoria’s health services and an understanding of the processes, supports and challenges that exist for patients when accessing these services
Medical terminology knowledge (desirable)

Administration Officer – Release of Information

About this role