Client Advocacy Manager

Role Overview

• Act as the primary advocate for clients during escalated support situations.
• Lead client handovers from Implementation to Support.
• Conduct quarterly success reviews for premium support clients.
• Develop strong, trust-based relationships with client stakeholders.
• Utilize analytics to monitor customer health and identify trends.
• Use AI tools to prepare client summaries and manage escalation workflows.
• Partner with internal teams to address complex client challenges.

Requirements

• Exceptional written and verbal communication skills.
• Strong facilitation skills to lead internal and external meetings.
• Analytical mindset with the ability to prioritize and manage multiple issues.
• Solid understanding of Intapp’s product suite.
• Business acumen and ability to align client needs with organizational goals.
• Active listening skills and curiosity to uncover root causes and client concerns.
• Collaborative approach with a commitment to teamwork.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

Benefits

• Professional development opportunities supported by a community of experienced professionals.
• Reimbursement for training and continuing education.
• Complimentary lunches and fully stocked kitchens.
• Comprehensive wellness and flexible time off programs.
• Family-formation benefits and support during family-building journeys.
• Paid volunteer time off and donation matching program.