Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
Drive transformative revenue growth initiatives for our top-tier customer base
Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas
Establish and cultivate strategic partnerships with our clientele
Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention
Serve as a mentor to junior team members
Demonstrate mastery in organizational acumen
Prioritize the customer at the forefront
Utilize strong analytical, problem-solving, and communication skills

8+ years of deep enterprise-level customer success experience
Extensive experience leading and significantly impacting sales and advanced customer success outcomes
Driven by personal, team, and company achievement
Strong analytical, problem-solving, and communication skills
Proven track record of interacting with and influencing C-level executives
Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Enterprise Customer Success Manager

Key skills