About this role

Manage and respond to inbound customer inquiries via email, CRM (Go High Level), and online community platforms
Ensure all client communications are handled promptly, accurately, and professionally
Support new client onboarding by addressing general program inquiries and guiding users through initial steps
Assist with enrollment-related queries and help clients navigate the registration process
Maintain organized records of client interactions within internal systems
Escalate complex or technical issues to the appropriate internal teams when required
Uphold a consistent, high-quality client experience across all touchpoints

Student Success Manager

Key skills