Play an integral role in ensuring the success and satisfaction of our valued customers while actively driving growth in the market
Cultivating strong customer relationships, understanding needs, and collaborating across internal and external teams to deliver solutions that exceed expectations
Proactively identify new business opportunities, expand our customer base, and increase product penetration
Lead and develop both the Customer Care and Inside Sales teams, leveraging industry expertise to strengthen partnerships and convert opportunities into measurable results
Serve as a knowledgeable product expert to confidently guide customers and influence buying decisions
Analyze customer trends and market activity to identify opportunities that expand sales and strengthen market position
Host customer tours of the Service Center, showcasing capabilities and reinforcing value proposition

A strong combination of relevant experience, education, practical skills, and the ability to learn quickly
Proven experience leading teams and achieving results through others
Industry background in doors, hardware, construction, building products, or a related field is highly valued
Track record of delivering exceptional customer experiences through engagement, expertise, and operational excellence
Self-starter with strong initiative, resourcefulness, and follow-through
Excellent communication, organization, and time-management skills
Strong analytical and problem-solving abilities with high attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Proficiency in Outlook and Word, with advanced Excel and PowerPoint skills

Competitive Salary
Paid Vacation, Sick Time, and Paid Company Holidays
Medical, Dental, Vision, 401(k), Short and Long-term Disability, Life and AD&D Insurance
Tuition Reimbursement, Learning and Career Development opportunities
Flexible Spending
Employee Assistance Program
Discount portal
Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Customer Success Manager

Key skills